Terms, Conditions, Privacy & FAQ

 
Customer Service Number: 0843 289 6917

lines are open Monday to Friday, 9am to 5pm

For online customer support,
please open a support ticket - CLICK HERE 

Delivery Times Payment Methods Postage & Packing

Website Disclaimer Copyright Returns Privacy Policy Cookies

How long does delivery take ?

We make our solutions FRESH so please order in time.

Orders are sent via Royal Mail or Fed Ex.

Note: Please allow up to 5 business days for your order to arrive.
If you require a Saturday delivery, please call our orderline on 0843 289 6931

What payment methods of do you accept ?

• Credit / Debit Card - Secure Online Processing

• PayPal - Secure Online Processing

• Print Order for payment via Cheque/Postal Order

• Order by Phone - 0843 289 6931

• lines are open Monday to Friday, 9am to 5pm.

 

 

 

Is your tanning solution compatible with my machine ?

SolSpa tanning solutions are compatible with Air Brush, HVLP and Spray Booth systems. Our complete range is manufactured in the UK under strict ISO 9001:2000 Quality Standards.

 

What do you charge for postage & packing ? 

 

Postage in the United Kingdom is FREE for all orders over just £70 !

 

International Postage & packing is based upon the value of your order and your location

 

 

If I have any questions, who should I contact ?

Call 0843 289 6931 - lines are open Monday to Friday, 9am - 4.30pm - closed at weekend.

 

Please make sure that the product you order is suitable for use with your equipment and/or method of appliaction. We cannot re-use products that are returned due to the chance of contamination. If you have a problem with the product itself - please call 0843 289 6931
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Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Welby Group (Solspa) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of The Welby Group (Solspa). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Welby Group (Solspa) takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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Returns

If you want to return anything to us there’s no need to make any special arrangements. Just give us a call on 0843 289 6931. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us.

Privacy Policy

The Welby Group (Solspa) does not disclose customers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Information given in order to complete credit card transactions (name, address & card details) is destroyed as soon as billing occurs and is not stored physically or electronically with us or our credit card processor. You can be assured that we will always protect your security.

If you are unsure of our procedures regarding payments or have any questions regarding the use of your information, please call us on 0845 289 6931. Your privacy and security are important to us.

For more information on our online payment processor's privacy policies please visit:

PayPal
https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside

NoChex
http://www.nochex.com/privacy/

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

• Notify you of news, special offers and promotions.
• Only disclose information to third-parties for goods delivery purposes
• Monitor customer account status beyond that required for individual purchases
• Issue a unique identifier (e.g. customer login)
• Administer and enhance the site and service
• Take and fulfill customer orders

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Solspa Tanning
Welby Healthcare Ltd
53-58 South Avenue
Units 8,16 & 17 Evans Business Centre
High Blantyre Industrial Estate
Blantyre
Glasgow
Scotland  G72 0XB